Service robots have been around for several years, and like anything else in nature they evolve. We created our own service robot evolution scale based on objective criteria.
Bulky box or slick modern industrial design? Simple wheels or advanced suspension? Cheap-looking plastic or expensive finish material? We rate robots based on all external and internal material quality and design.
One of the biggest values of robots is their ability to make quick decisions on how to avoid obstacles and orient themselves in space. The level of navigation and obstacle avoidance algorithms and sensors can be critical in deciding the model's belonging to more advanced generations.
Laser or markers? Robots that come with laser navigation option are easier to set up, map, and demo. Second generation robots must have laser navigation option.
Robots that feature a self-charging mechanism (and come with a charging stations/piles) are more independent of human operators, and have no extra wires to deal with.
Tray sensors make robots more intelligent by eliminating the need to manually dispatch them after food was delivered to the table.
Similar to tray sensors, contactless dispatch allows dispatching the robot back to base without touching it. In this category we include robots with food enclosure that can be opened without touching the robot.
How reliable the robot is? How easy it is to maintain it? Replace the battery? Does it get dirty easily, or susceptible to water damage? More advanced generation robots must have high reliability rating.
While serving food, why not also advertise it? Robots that come with large displays, offering immediate branding, marketing or entertainment opportunities are second generation robots.
So these are service robots, but can they actually...serve? Forth generation robots have the ability to actually serve the dishes they carry using some kind of robotic arm.
The earliest service robot models feature rather simple, even clunky designs, and relied on marker navigation and manual charging. They often had poor suspension, relatively weak orientation capabilities, and poor reliability when it comes to battery life and other parts. Many of the 1st generation robots are no longer in production or in the process of being phased out. Bottica no longer offers 1st generation robots.
To qualify for 2nd generation, a robotic model must have an aesthetic industrial design (subjective - yes, so we follow this rule: if most of us think its ugly then it doesn't qualify). It also must have laser navigation, relatively advanced orientation capabilities and good reliability, and at least one of the advanced features: self charging, tray sensors, contactless dispatch/operation, or marketing display.
3rd generation models don't necessarily represent a major jump in the robotic evolution, but in a way represent the "perfect ideal" of what a 2nd generation robot should strive to become. An impeccable industrial design with high quality materials and build, advanced orientation capabilities, laser navigation, self charging capabilities, tray sensors, contactless dispatch or operation, and high reliability. Marketing features are a plus, but not a necessary qualifier.
4th generation robots fulfill all the necessary criteria of the 3rd generation (except tray sensors), but make the evolutionary jump by being capable of actually serving the dishes on tables.
What would 5th generation robots look like, and be able to do? Perhaps, they will be able to handle stairs, or steep inclines, without spilling drinks. Maybe they will feature some advanced AI capabilities, or will be able to handle some rudimentary service functions, like pouring water or finding items guests need, like napkins or utensils, and delivering them to the guests.
One thing is for sure - they are constantly evolving to become smarter and more capable, to become even better hospitality assets.
PUDU: PuduBot. KEENON: T1, T2, T5 (marker version) & T6. ORIONSTAR: Lucki.
PUDU: BellaBot, KettyBot, PuduBot 2 & HolaBot. KEENON: T8 & T5 (laser version). CADDY: PandaBot & DeligoBot. ROBINT: RobiBot. BEAR: Servi & Servi Mini
We invite you to browse our website to learn more about how robots can help your business, or let our specialists help by booking a phone interview.
Demand is high, and due to critical labor shortage and supply chain delays available robots are being snatched fast. We urge our clients to be ahead of the game and make a reservation as soon as possible. We offer both purchase financing and rental options, and will install and service your bot, as well as train your staff.
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